Refunds Policy

This page explains how a refund is paid once a return is approved. Eligibility, the 30-day window, who pays freight and the restocking fee are answered on our Return Policy.

Refund eligibility

Refunds are issued once a returned cart passes inspection and meets the condition requirements. You have 30 full calendar days from the carrier’s delivery date to request the return. The same window applies to new, used and refurbished carts.

Refund timing

Here is the timeline, from the cart arriving back with us to the refund being issued:

• Inspection: we inspect every returned cart as soon as it arrives, which typically takes 2-4 business days depending on freight transit time.
• Refund issued: once inspection confirms the cart meets the condition requirements, we issue your refund within 10 days.
• Bank posting: after we issue the refund, your bank typically takes a further 2-7 business days to show it, depending on the bank.

The 10-day refund time is measured from the day inspection passes, not from the day you request the return. If it has taken longer than that, contact us with your order number and we will chase it up.

Refund method

Refunds are issued to the original payment method used for the order. If that method is no longer available, we issue a bank transfer or cheque to the name on the order instead.

Restocking fee

Customer-initiated returns of undamaged, correctly shipped carts carry a 12% restocking fee, deducted from the refund. There is no restocking fee when the return is our error or a covered defect. See restocking on the Return Policy.

Shipping fees

Original outbound freight is refunded only when the return is our error or a covered defect. Change-of-mind returns do not include a refund of the original freight charge, and you pay the return freight. If we shipped the wrong cart, or it arrived damaged or defective, we refund 100% of what you paid, including freight.

Questions

Email sales@ergongolfcarts.co.za or call +27 84 270 7214 for the status of a refund already in progress. Every other return question is answered on the Return Policy.